General Terms of Use For All Website Users
The terms below apply to all users of our website, whether they are customers or visitors checking out our site.
Retro Games eXchange Warranty Policy
At Retro Games eXchange, we stand by our products with a superior warranty—because we believe in quality, value, and customer satisfaction. While others may settle for a 12-month warranty, we go beyond with a 13-month warranty on all video games and refurbished consoles.
Warranty Coverage:
- Video Games: 13-month warranty.
- Refurbished Consoles: 13-month warranty.
- Used Consoles: 90-day warranty.
- Controllers & Accessories: 90-day warranty.
What Does the Warranty Cover?
Our warranty ensures that all products are in working condition at the time of purchase. If your item becomes defective within the warranty period, we offer a full exchange or repair.
Warranty Exclusions:
To maintain the integrity of our policy, the following are excluded:
- Damage caused by misuse or neglect: This includes dropping, crushing, water damage, or any similar form of mishandling.
- Unauthorized repairs or modifications: The warranty is void if the item has been tampered with or altered outside of Retro Games eXchange.
- Discounted Items of Lower Quality: Items sold at a discount due to lower quality or cosmetic wear, as specified in the item description, are not covered under this warranty.
Special Conditions for Collectible Items:
- Current-generation sealed games: Covered under the standard warranty.
- Retro sealed games: The warranty is void if the seal is broken, as these items are sold as collectibles.
Proof of Purchase Requirement:
A valid receipt or proof of purchase is required for all warranty claims.
Return Process for Warranty Claims:
If you experience an issue, please contact us within the warranty period to arrange an exchange or repair. Instructions will be provided for either mailing the item or bringing it to one of our locations.
Discretionary Return Shipping Costs
- Return Shipping: Responsibility for return shipping is determined on a case-by-case basis.
- Replacement Shipping: If the item is confirmed defective, we will cover shipping costs for the replacement or repair.
Processing Time for Exchanges or Repairs
Once we receive the item, please allow 7-10 business days for inspection. If deemed defective under warranty, an exchange or repair will be processed within that time.
Limitations of Liability
Our liability is limited to the repair or exchange of the item. We are not responsible for indirect, incidental, or consequential damages.
Non-Transferable Warranty
The warranty applies only to the original purchaser and is non-transferable.
Retro Games eXchange Return Policy
At Retro Games eXchange, we value our customers and aim to provide flexibility with our returns. We offer a 30-day return policy for items purchased, in addition to our warranty.
General Returns
- 30-Day Return Period: You may return items for any reason within 30 days of purchase.
- Restocking Fee: A 20% restocking fee may be applied at our discretion. While this fee is typically expected, we may waive it depending on the reason for return and the condition of the item.
Return Conditions
- Proof of Purchase: All returns must be accompanied by a valid receipt or proof of purchase from Retro Games eXchange.
- Original Condition: Items must be returned in original condition, including all accessories, manuals, and packaging. Opened or used items may not qualify for a full refund and could incur further deductions based on condition.
- Return Shipping: Buyers are responsible for return shipping costs unless we made an error with the order.
- Discretionary Refunds: We may, at our discretion, refund the order without requiring the item’s return. This is not guaranteed and will be handled on a case-by-case basis.
Non-Returnable Items
- Sealed retro video games and collectible items: These items are non-returnable if opened, except under warranty.
Return Process for Mailed Orders
- Contact Us: To initiate a return for a mailed order, please contact us by email or WhatsApp.
- For email, include “Return” in the subject line to ensure your request is prioritized.
- For WhatsApp, provide your order details and reason for return.
- Refund Timeline: Once your return is received and inspected, we will process your refund within 7-10 business days.
Authenticity Guarantee
At Retro Games eXchange, we guarantee the authenticity of every item we sell. We do not sell reproduction games, consoles, or cartridges. However, we offer third-party consoles like the RetroN, designed to play original game cartridges. These systems will always be clearly noted as third-party to avoid confusion with original hardware.
The only reproduction items we sell are replacement controllers, peripherals, or accessories, and these will always be clearly marked as replacements.
For online transactions, we accept payments through PayPal, ensuring your purchase is protected under PayPal’s buyer protection policies. For in-person transactions, we accept payments via PayPal Zettle POS or cash. PayPal regulates purchases made through cards and PayPal, while Zettle ensures secure in-person card payments. If any issues arise with online purchases, PayPal will mediate to ensure fair treatment.
We allow hardware modifications to consoles and accessories, such as improved performance or aesthetic changes. However, we do not sell or accept software-modified consoles that enable the use of free, pirated, or unauthorized games.
As we continue to grow our local presence, this website serves as an online showcase of our offerings and services.
Sales Tax Collection Policy
At Retro Games eXchange, we are required to collect sales tax on all applicable purchases, and we strive to be transparent in how we manage sales tax both in-person and online.
- In-Person Purchases: The price you see is the price you pay. Sales tax is included in the listed price for in-person purchases. However, for accounting, the receipt will show the sale amount minus the sales tax we remit to the state.
- Online Purchases: Sales tax is added to the purchase price at checkout rather than included in the display price.
All sales tax collected is remitted directly to the appropriate state or local government. If you have questions about how sales tax is handled, please contact us.