Privacy Policy

Privacy Policy
We understand that in today’s digital age, privacy is of paramount importance. That’s why we take great strides to protect your personal information so you can browse our website with peace of mind. We pride ourselves on striking the perfect balance between extensive data collection and data protection, making sure your personal details are never misused or mishandled.

Our privacy policy is designed to work for you and with you. We only collect information that we truly need to provide you with the best possible user experience and to better understand your needs as a customer. From your IP address to your device-related information, we meticulously collect data to ensure that your experience with us goes as smoothly as possible.

When you make a purchase on our website, we may ask for personal details such as your name, email address, shipping address, and payment information. This allows us to effectively process your order and provide you with exceptional service. We may also employ the help of third-party vendors to aid us in fulfilling your order or for other legitimate business purposes. However, we only disclose your information to these parties when needed and maintain strict control over what data is shared.

By using our website, you agree with our privacy policy and our practices regarding the collection and usage of your personal information. If you have any further questions or concerns, we urge you to contact us directly. We are always happy to assist you with any privacy-related matters or to clarify any information for you.

What we collect and store
While you visit our site, we’ll track:

Products you’ve viewed: we’ll use this to, for example, show you products you’ve recently viewed
Location, IP address and browser type: we’ll use this for purposes like estimating taxes and shipping
Shipping address: we’ll ask you to enter this so we can, for instance, estimate shipping before you place an order, and send you the order!
We’ll also use cookies to keep track of cart contents while you’re browsing our site.

When you purchase from us, we’ll ask you to provide information including your name, billing address, shipping address, email address, phone number, credit card/payment details and optional account information like username and password. We’ll use this information for purposes, such as, to:

Send you information about your account and order
Respond to your requests, including refunds and complaints
Process payments and prevent fraud
Set up your account for our store
Comply with any legal obligations we have, such as calculating taxes
Improve our store offerings
Send you marketing messages, if you choose to receive them
If you create an account, we will store your name, address, email and phone number, which will be used to populate the checkout for future orders.

We generally store information about you for as long as we need the information for the purposes for which we collect and use it, and we are not legally required to continue to keep it. For example, we will store order information for XXX years for tax and accounting purposes. This includes your name, email address and billing and shipping addresses.

We will also store comments or reviews, if you choose to leave them.

Who on our team has access
Members of our team have access to the information you provide us. For example, both Administrators and Shop Managers can access:

Order information like what was purchased, when it was purchased and where it should be sent, and
Customer information like your name, email address, and billing and shipping information.
Our team members have access to this information to help fulfill orders, process refunds and support you.

What we share with others
We share information with third parties who help us provide our orders and store services to you; for example, Our delivery service application uses your address to assist with GPS tracking for our drivers to make deliveries. The application also gathers your phone number and email address to notify you of any updates with your order tracking.

Payments
We accept payments through PayPal. When processing payments, some of your data will be passed to PayPal, including information required to process or support the payment, such as the purchase total and billing information.

Please see the PayPal Privacy Policy for more details.

We don’t market your info.
Your personal information is not given or sold by Retro Games Exchange to any one. We do not collect your information for any purpose other than legitimate business uses within our own organization such as email marketing and promotions. We also collect IP addresses and locations to either protect us from spam and bots or to learn where to best to spend resources for advertising purposes based on region. We will never intentionally sell this information to third parties.

Although we do not perform these activities, we use third parties for analytics and traffic tracking, and we have no control over their policies.
Please see Google, Facebook and Hcaptcha policies for more information about our third-party policies
(Hcaptcha is used for bot detection.)

Anti-spam data collection
We collect information about visitors who comment on Sites that use our Akismet anti-spam service. The information we collect depends on how the User sets up Akismet for the Site, but typically includes the commenter’s IP address, user agent, referrer, and Site URL (along with other information directly provided by the commenter such as their name, username, email address, and the comment itself).

Retention of Data Policy

When requested by email, we will delete accounts and remove all data pertaining to individuals and their accounts from our website. We will remove them as much as possible but please be aware that some things may be necessary to keep for up to 5 years for accounting purposes. These include information such as name, address and amounts paid and will still be used exclusively for bookkeeping purposes. Send your request to shop@retrogamex.net with the subject of “account deletion”

This Policy is to ensure that all necessary information and documents of are adequately protected and to ensure that information which is no longer needed by Retro Games Exchange will be discarded at the proper way. This Policy is for Retro Games Exchange solely. Retro Games Exchange uses third party tools which have their own policies in regard to data retention.

Please see the Facebook Data Retention and the Google Data Retention policy for more information.

Privacy Policy For Vendors
Welcome to Retro Games eXchange, where we prioritize the protection of your personal information above anything else. Our utmost responsibility is to ensure that your data is safeguarded at all times. We go to great lengths to collect only the necessary personal information, including your full name, contact details, and business registration number, from our vendors. This data is necessary to verify the legitimacy of their business and to comply with all relevant laws and regulations.

At Retro Games eXchange, our priority is to securely store every piece of information that we gather to ensure its safety both in physical and digital formats. We take your privacy seriously, and we can guarantee that no one outside our organization will ever access your personal information, except when required by law.

We may use your personal information to contact you periodically, which includes sending newsletters, updates, and promotional materials that we believe are relevant to you. We want to emphasize that by using our services, you are indicating that you have read and understand our privacy policy. Should you have any queries or concerns regarding our privacy policy, please do not hesitate to contact our team at shop.retrogamex.net. We value your trust and always strive to keep your personal information safe and secure.