Privacy Policy

At Retro Games eXchange, we prioritize the security and privacy of our customers’ information. This policy is designed to protect your data while limiting our liability for issues arising on our site. By using our website, you agree to our practices regarding the collection and usage of your personal information.

What We Collect and Store

We collect only necessary data to fulfill orders and enhance your experience, while ensuring secure handling. When you visit our site, we may track:

• Products viewed: To show relevant products you’ve recently viewed.
• Location, IP address, and browser type: To estimate taxes and shipping.
• Shipping address: To facilitate shipping estimates and process orders.

When you make a purchase, we may collect information such as your name, billing and shipping addresses, email, phone number, and payment details. We use this data to:

• Process and deliver orders
• Prevent fraud
• Improve store offerings
• Provide account and order information
• Send marketing messages if opted-in

Your information is retained only as long as needed for its specific purpose or to meet legal obligations. For example, order information may be stored for tax and accounting purposes. Comments or reviews are stored if left on our site.

Who Has Access

Our team members with necessary roles, like Administrators and Shop Managers, may access:

• Order information and customer details for order fulfillment, refunds, and customer support.

What We Share with Third Parties

We share information only with third parties required to assist in order fulfillment and services, such as:

• Delivery services: To assist with tracking and notifications.
• Payment processors (PayPal): For secure transaction processing.

Please refer to the PayPal Privacy Policy for more details on their data practices.

Data Security Measures

We implement industry-standard security measures, including encryption and secure servers, to protect your information. However, no security measure is infallible, and while we work to secure your data, we cannot guarantee absolute protection against external threats beyond our control.

Commitment to Privacy

We do not sell or share personal information outside Retro Games eXchange. Information is used solely for legitimate business purposes, such as improving services and regional advertising based on anonymized data. Analytics are provided by trusted third parties (e.g., Google, Facebook, Hcaptcha), which have their own privacy policies. We are not liable for data practices of these external platforms. (Hcaptcha is used solely for bot detection.)

Anti-Spam Data Collection

To prevent spam, we collect data through the Akismet anti-spam service, including commenter IP addresses and user-agent details. This data is handled strictly for spam detection.

Cookies and Tracking

By using our website, you consent to our use of cookies and tracking tools for legitimate business purposes, such as enhancing user experience and preventing spam. You may control cookie settings in your browser, but some site features may be limited if disabled.

Retention of Data

You may request account deletion by emailing shop@retrogamex.net with the subject “Account Deletion.” While we remove your data to the greatest extent possible, some information may be retained up to 5 years for accounting purposes. This retention includes basic information such as name, address, and amounts paid, used exclusively for bookkeeping.

Children’s Privacy

Our website and services are not directed toward children under 13. We do not knowingly collect personal information from children. If we become aware of any such data, it will be deleted promptly.

Security and Liability

Retro Games eXchange is dedicated to safeguarding your data. However, our liability is limited to providing a secure platform and reasonable protection for your personal information within our control. We cannot guarantee security for interactions with third-party services or external breaches outside our control.

For more information on third-party data retention practices, please refer to Facebook’s and Google’s respective data retention policies.

Changes to the Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. We will notify users of any significant changes by posting the revised policy on this page. Continued use of our website signifies your acceptance of these changes.